Check out their Refund and Exchanges Policy Here
Click Here for information regarding Route Shipping insurance
How to Contact
To submit a return/exchange request or check your eligibility with the DOTEXE team, visit our Contact page, or follow these steps below:
- Start by contacting DOTEXE customer service department via email: [email protected].
- In your email, please include a receipt or proof of purchase and your order number.
- Once all the information has been included, the DOTEXE team will be happy to assist and provide you details on whether an order is eligible for a return/exchange.
- If so, they will provide instruction on how to return/exchange an item.