Discord official merchandise is brought to you by our partner DOTEXE. Orders placed through this site are fulfilled by DOTEXE. If you have a question about your order, reach out to DOTEXE at the contact information below. DOTEXE receives certain information directly from you when you place an order, including your contact and payment information. You can review the DOTEXE Privacy Policy, and if you have questions about how they process your data, please reach out to them.

Check out their Refund and Exchanges Policy Here

Click Here for information regarding Route Shipping insurance

You can find all information regarding DOTEXE Privacy Policy Here

Nitro Gift Card FAQ

Nitro subscription gift cards are fulfilled by Foridev. Nitro gift card purchases are non-refundable. If you have a question about your Nitro gift card purchase, reach out to DOTEXE at the contact information below. Foridev receives certain information directly from you when you place an order for a Nitro gift card, including your contact information. You can review the Foridev Privacy Policy here, and if you have questions about how they process your data, please reach out to them.

Snowsgiving 22 Merch FAQ

Our partner DOTEXE worked with us, and our other manufacturing partners to bring you a unique set of items with the goal of giving back to our charity partner Crisis Text Line during the 2022 holiday season. 

REMINDER: Sales are final for all Snowsgiving 2022 charitable collection items, and no returns will be accepted.

Q: How did you settle on these items?

A: We thought about you! We wanted to bring a diverse set of items and apparel that celebrated the communities and users that exist on Discord! We couldn't do this without you, and hope you enjoy the 2022 Snowsgiving merchandise items.

Q: Why Crisis Text Line?

A: Mental health support continues to be a focus for us here at Discord and we chose Crisis Text Line as a partner this year as part of our core belief to ensure Discord is a safe, inclusive place where everyone can find community. We established a wonderful partnership with them earlier this year, and because they offer support in various regions in both English and Spanish,  we wanted to continue supporting the important work they are doing.

Q:How does our pricing and donation structure work?

A: When working with our various partners, we had one goal in mind: giving back. For this year’s Snowsgiving, that means  profits generated from the exclusive Snowsgiving collection will be donated directly to our charitable partner, Crisis Text Line.

Q: Ok. That sounds great. But how exactly?

A: In working with our various partners across the globe, we strive to bring our community quality, affordable, and unique items, while still making an impact with our charitable partner. Pricing and donations are based on a variety of factors that allow for free shipping and reflect charitable markups and required service fees.

 If you have any more questions about Snowsgiving Merch, please reach out to our partner DOTEXE here.

How to Contact 

To submit a return/exchange request or check your eligibility with the DOTEXE team, visit our Contact page, or follow these steps below: 

1. Start by contacting DOTEXE customer service department via email: [email protected]. 
1. In your email, please include a receipt or proof of purchase and your order number. 
2. Once all the information has been included, the DOTEXE team will be happy to assist and provide you details on whether an order is eligible for a return/exchange. 
1. If so, they will provide instruction on how to return/exchange an item.